1. About Mwana Health
Mwana Health is an AI-powered maternal and child health guidance service delivered via WhatsApp. It is operated by Mwana Technologies (Pvt) Ltd ("we," "us," or "our"), registered in Zimbabwe.
By using our service, you agree to these Terms of Service. If you do not agree, please do not use our service.
2. Important Health Disclaimer
This is not a substitute for professional medical advice.
Mwana Health provides general health information and guidance only. It does NOT provide medical diagnoses, prescriptions, or treatment. Always consult a qualified healthcare professional for medical advice. In case of a medical emergency, contact your nearest hospital or emergency services immediately.
Our AI-powered guidance is designed to help mothers access reliable health information, identify potential warning signs, and connect with healthcare facilities. It is meant to complement, not replace, professional medical care.
3. Eligibility
Our service is intended for adults (18 years and older) who are pregnant, planning to become pregnant, or caring for children under 5 years of age. By using our service, you confirm that you meet these eligibility requirements.
4. Service Description
Mwana Health provides:
- AI-powered health guidance in English, Shona, and Ndebele
- Danger sign detection and triage recommendations
- Immunization schedule reminders
- Nutrition guidance using locally available foods
- Healthcare facility referrals
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time without prior notice.
5. User Responsibilities
When using our service, you agree to:
- Provide accurate information about yourself and your health concerns
- Not rely solely on our guidance for medical decisions
- Seek immediate professional medical help in emergencies
- Not use the service for any unlawful purpose
- Not attempt to reverse-engineer, copy, or misuse our AI technology
- Keep your WhatsApp account secure
6. AI Limitations
Our AI health companion has limitations. It may occasionally provide inaccurate or incomplete information. We continuously work to improve accuracy, but you should:
- Verify critical health information with a qualified healthcare professional
- Not rely on the AI for emergency medical decisions
- Understand that the AI cannot physically examine you or your child
- Report any concerning or incorrect responses to us
7. Limitation of Liability
To the fullest extent permitted by law, Mwana Technologies (Pvt) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service. Our total liability shall not exceed the fees paid by you (if any) in the 12 months preceding the claim.
We are not responsible for any health outcomes resulting from decisions made based on information provided by our service. Health decisions should always involve consultation with qualified medical professionals.
8. Intellectual Property
All content, technology, branding, and materials associated with Mwana Health are owned by Mwana Technologies (Pvt) Ltd. You may not reproduce, distribute, or create derivative works from our service without prior written consent.
9. Third-Party Services
Our service operates on WhatsApp, which is owned by Meta Platforms, Inc. Your use of WhatsApp is subject to WhatsApp's own Terms of Service and Privacy Policy. We are not responsible for WhatsApp's practices or any service disruptions on their platform.
10. Termination
You may stop using our service at any time by simply ceasing to message us on WhatsApp. You may also request deletion of your data by contacting us.
We may suspend or terminate your access to our service if you violate these Terms, use the service in a harmful way, or as required by law.
11. Governing Law
These Terms are governed by the laws of the Republic of Zimbabwe. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via WhatsApp or our website. Continued use of our service after changes constitutes acceptance of the updated Terms.
13. Contact Us
For questions about these Terms, contact us at: