1. Introduction
Mwana Health ("we," "us," or "our") is a product of Mwana Technologies (Pvt) Ltd, registered in Zimbabwe. We are committed to protecting the privacy and security of your personal information, including health-related data shared through our WhatsApp-based AI health guidance service.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. By using Mwana Health, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Your phone number (via WhatsApp), email address (if provided through our waitlist), and name.
- Health Information: Symptoms, health concerns, pregnancy details, child health information, and other health-related data you share during conversations with our AI health companion.
- Usage Data: Interaction patterns, message frequency, language preferences, and feature usage statistics.
- Device Information: Device type and operating system (as provided by WhatsApp).
3. How We Use Your Information
We use your information to:
- Provide personalized maternal and child health guidance
- Send immunization reminders and health follow-ups
- Connect you with nearby healthcare facilities
- Improve our AI models and service quality (using anonymized, aggregated data)
- Communicate service updates and health alerts
- Comply with legal and regulatory requirements
4. Health Data Protection
We treat all health information with the highest level of care and security. Your health data is:
- Encrypted: All data is encrypted in transit (via WhatsApp's end-to-end encryption) and at rest on our servers.
- Access-Controlled: Only authorized personnel with a legitimate need can access individual health records.
- Anonymized for Research: Any data used for improving our AI models is stripped of personally identifiable information.
- Never Sold: We will never sell your health data to third parties.
5. Data Sharing
We may share your information only in the following circumstances:
- Healthcare Referrals: When connecting you to a healthcare facility, we may share relevant health information with the provider, with your consent.
- Legal Requirements: When required by law, court order, or regulatory authority.
- Emergency Situations: If we believe there is an immediate risk to life or health.
- Service Providers: With trusted partners who help us operate our service (e.g., cloud hosting), bound by strict data protection agreements.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Health conversation data is retained for up to 24 months to provide continuity of care. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@mwanahealth.com.
8. Applicable Law
This policy complies with applicable data protection laws including:
- Zimbabwe: Data Protection Act (Chapter 11:22), Cyber and Data Protection Act (2021)
- South Africa: Protection of Personal Information Act (POPIA)
- We also follow international best practices aligned with GDPR principles
9. Children's Privacy
Our service is designed for mothers and caregivers of children under 5. We do not knowingly collect personal information directly from children. Health information about children is collected from and managed by their parents or guardians.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via WhatsApp or our website. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: